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Product - 3G Camera simHERO

3G Wildkamera "Mavoco"

Help topics & solutions

Practical instructions and tips

Should the Error 500 (Sending error 500), then there is a problem with the freeeway SIM card/simHERO. In this case, please contact the SIM card operator.

Card operator: freeeway GmbH (formerly Mavoco AG)
via or on

Repair cases

Sometimes the only thing that helps is repair. We make sure that our products are of the best quality. Unfortunately, situations still arise in which a camera needs to be repaired. In this case, we will provide you with a repaired device of equal value.

My screen does not work 

My camera does not turn on

Firmware updates

If an update of the firmware is necessary, you will find all the information here.


Here you will find all the necessary certificates for your product.